Few communication technologies have grown as big in as short a period of time as Voice Over Internet Protocol (VOIP). VOIP, the method by which millions of people use their Internet connection to make telephone calls has grown in percentages reaching the triple digits in each of the past three years, as more and more people are drawn to the inexpensive price and ease-of-use of the service.
But what do VOIP companies need to do in order to maintain this growth? The following list illustrates those things which VOIP providers must give (or continue to give) their customers in order to stay competitive.
Inexpensive Price
Obviously, the mainstream appeal of VOIP would cease to exist were in not for the low price of set up and calling. People weren’t drawn to VOIP because it was simply a “cool” technology, but rather because the long distance packages and FREE calls to other VOIP users made it an offer than was hard to resist.
In order to maintain this benefit, VOIP providers must work hard to keep costs low.
Customer Service
Question: How does a VOIP provider grow as large as a major telecommunications company?
Answer: By NOT acting like a major telecommunications company.
VOIP companies are popular with their customers because they provide a level of personalized customer service that has seemingly disappeared from the large carriers. In order to keep their market share, VOIP companies must never lose sight of the fact that this interpersonal connection needs to stay strong.
Wireless Capability
For the first several years of its existence, VOIP was great, provided you had the proper headset and wanted to make your calls from your desktop or laptop PC. Then, Wi-Fi kicked in and people were free to move around their homes or office and make VOIP calls – as long as they stayed within signal range.
But in order to grow, VOIP providers must cut loose these bonds and give individuals the opportunity to make calls from standard cell phones. Many leading VOIP providers have caught on to this fact and now work with wireless nationwide networks that let people call from their cars, or other mobile locations.
We have become so attached to our cell phones, that for any calling system to reach the masses, cellular phone capability is an absolute “must have” feature.
Free Calls
One of the strongest selling points of VOIP technology continues to be the free calls that individuals can make to those in the same plan. If this were simply an introductory offer, then individuals might leave the service after it expires. But if it remains a bedrock offering from all VOIP carriers, then more and more people will be attracted to this potential money-saving feature.
For reliable, affordable VOIP service in the New York area, visit www.itpvoip.com. Unparalleled customer service and amazing price packages are what helped ITP VOIP be rated #1 in customer satisfaction in New York and the #1 VOIP provider in the United States by users. Every day, ITP VOIP strives to bring you the best service is the country. Contact www.itpvoip.com today for more information about how to get started.
By: Mark Etinger
Posts Tagged ‘Communication Technologies’
The Future of VOIP Technology
November 13th, 2009Advantages And Disadvantages of VOIP Technology
October 1st, 2009What are the uses of good communication and what do they give to us? Communication is a means by which a message and information can be passed from one to another, it is a way to inherit knowledge and the experience of previous generations, by passing this information to future generations, thus progress and the ability to produce and perform. In other words it is a necessary part of our life to communicate with each other, to learn and develop new things and have the ability to discover how wonderful a world we live in!
Thus the need to create good communication began very early on, runners, pigeon post; pony express to name but a few. As man progressed and the technological age dawned the invention of the wireless and the telephone system ushered in a new age with ever increasing speeds to that which we have today brought to us by fast data streams of the internet.
All this need brought prosperity and times were wonderful and the major’s thrived BT was the king and built an empire on the back of the British telecom network. However, with government policy changes it was deemed too much of a monopoly, thus its days were numbered, then as if overnight there came the change. The major communications providers were very surprised to understand that competitors in the marketing arena were giving them a run for their money and the monopoly that had for years was gone and a level playing field born!
The birth of VOIP opened a new page in sphere of communication technologies. This very practical service works via Internet Protocol. Nowadays nobody can imagine themselves without having some calls over mobile phones or conversations over Skype per day. It is an advantage of our civilization- to get information fast and reach needed people in a rapid time. Time is money. This is a byword, but it is our reality and it is very true. Imagine, for example, a stock exchange market or diamond bourse without communication…You may lose everything or become a billionaire in a second. Here you see that every second of your time plays the leading role.
Using VOIP is really an easy thing to do: just dial and talk to all over the globe to your sister, brother or friends. If the bandwidth allows you may also turn on the video features, allowing for full media conferences. This is becoming a necessary thing for headquarters’ of companies allowing for easy and fast communications between country braches. Many close relatives can easily get in touch and feel so much more empowered having a video conversation with their beloved ones.
On the other hand the main disadvantage of VoIP is that system does not allow total security of your calls and can provoke a security flaw. Nowadays this issue is receiving a lot of development work and soon one hope a full security protocol will be available.In spite of the fact that VOIP has a disadvantage, it is very popular and required.
By: TravisOl
